At Curio Skill, all purchases are for digital products, and therefore, the following policy governs the delivery process of all such items. No physical goods are shipped, and access is provided exclusively through digital means.
1. Delivery of Digital Content
All products on this platform are delivered electronically. Upon successful payment, users will receive access credentials to the course(s) via the email address provided during purchase. This typically occurs within minutes of confirmation, though delays up to 24 hours may occur due to technical factors outside our control.
2. Email-Based Distribution
All digital course content will be sent via email to the registered address provided at checkout. Users are responsible for ensuring that the email address used during purchase is valid and able to receive communications. If no access email is received within the designated time frame, check all folders (including spam and promotions).
3. Non-Receipt of Course Credentials
In the event of a failure to receive course access credentials due to email misrouting, users must notify support@curioskill.com. Our team will verify the purchase and resend access information as quickly as possible.
4. Access Disruptions
While every effort is made to ensure seamless digital delivery, issues such as system downtime or payment verification delays may extend delivery times. If any such issues occur, our technical team will resolve them within a reasonable timeframe.
5. No Physical Shipping
As Curio Skill exclusively offers digital products, no shipping fees or physical shipping terms apply to any product purchased. All product fulfillment is via digital access, sent electronically.
Please contact us at support@curioskill.com for any questions regarding digital access.